Housing Help in Toronto

The Housing Help Centre works with both individuals and families in the City of Toronto to find and maintain affordable, safe housing. We work one-on-one with you to determine your housing needs, connect you to other government services, and to match you with landlords across the city.

We help people who need all types of assistance with their housing, whether that involves mediating between tenants and landlords, preventing evictions, and providing referrals for other services, such as employment and legal assistance and other community support services for housing stabilization.

Drop-in Services

Our housing counsellors host a drop-in program each Tuesday morning from 9:00 to 11:00 AM. During these sessions, you can visit us even if you don’t have an appointment, fill out housing applications with our staff, and book follow-up appointments. Please remember to bring proof of your current residency or citizenship status in Canada (such as a permanent resident card) with you when you visit, as that will make it easier for us to help you.

Counselling for Addiction and Concurrent Disorders

We offer housing support and counselling services for people who have addictions, substance abuse problems, and other disorders associated with addiction and substance abuse. We focus on harm reduction and will work with you to access housing, stabilize your substance use, and support individuals through an intensive case management.

Landlord Recruitment Program

We work directly with private market landlords to build a database of available affordable housing, and we’re always looking for more landlords to recruit. We then connect the landlords in our network with people who are at risk of becoming homeless or are currently homeless. Considering the difficulty that at-risk populations have with accessing the private rental market, our landlord recruitment program is a valuable way to help unhoused people in Toronto.

Our rental listing database is updated every week. You can visit THHC in Scarborough to get a print copy for your own use.

Information Sessions

We run regular sessions with information about how to access social and community resources, and how to navigate different administrative systems to get the help you need. Our information sessions provide information on a variety of topics, including:

  • Subsidized (rent-geared-to-income housing) and market rent housing in Toronto
  • Rights and responsibilities of tenants and landlords in Ontario
  • Information on settlement program: Housing, employment, education, health, citizenship and daily life in Canada
  • Financial literacy: Banking information, taxation, social assistance and other benefits from government
  • Access to THHC’s Financial Assistance Programs: Rent Bank and Utility Programs such as Ontario Electricity Support Program (OESP) and Low-income Energy Assistance Programs (LEAP/EEF)

Financial Assistance with Rent and Utilities

If you’re having trouble paying your rent or utilities and live in the City of Toronto, there are a number of ways we can help.

Toronto Rent Bank: If you live in Toronto and are at risk of eviction because of rental arrears, the Toronto Rent Bank can help. This program provides an interest-free loan to eligible applicants so they can pay off overdue rent. It also offers loans to people who need money to cover rental deposits (first and last month’s rent) in emergencies. It also offers loans to people to cover rent deposits (first and last month’s rent). These loans help low-income people who currently face financial crisis due to loss of job or other unexpected expenses occurred in the family.

Low Income Energy Assistance Program (LEAP): If you’re past due on your electricity or gas bills, we can help you apply for a grant worth up to $500 to pay your bills.

Emergency Energy Fund (EEF): If you live in Toronto, we can help you apply for a one-time grant worth up to $1000 to help you pay your electricity and gas bills.

Ontario Electricity Support Program (OSEP): This program allows low-income households in Ontario to pay a reduced rate on their electricity bills by providing a monthly bill credit. Eligibility for this program depends on household income and size.

Home Assistance Program (HAP): If you are living on a fixed or low income, this program will help you install energy-efficient upgrades to your home free of charge, like low-flow showerheads or ENERGY STAR® certified appliances. This program is for Toronto Hydro customers only.

Our Itinerant locations

The Housing Help Centre is partnered with a number of organizations across Toronto and York Region to provide comprehensive access to services. Here is a list of which organizations we’ve partnered with, and where each one is located.

Toronto Employment and Social Services

Consilium Place Employment and Social Services 100 Consilium Place, Scarborough Thursdays: 8:30 am - 4 pm
Golden Mile Employment and Social Services 1880 Eglinton Ave E, #139, Scarborough Wednesdays: 8:30 am - 12:30 pm
Malvern Employment and Social Services 325 Milner Ave, Scarborough Tuesdays: 1:30 am - 4:30 pm and Thursdays: 9 am - 12 pm
Cliffcrest Employment and Social Services 2985 Kingston Road, Scarborough Wednesdays: 9 am - 12 pm
Lesmill Employment and social Services 20 Lesmill Road, North York
Thursdays: 1 pm - 5pm

Toronto Public Library

Malvern Branch 30 Sewells Rd, Scarborough Tuesdays: 1pm - 4pm

Community Agencies

Catholic Cross-Cultural Services 3227 Eglinton Ave E, Scarborough Thursdays: 1 pm – 4 pm
St. Stephen's Community House
5231 Yonge Street, Unit 200, North York Thursdays: 9 am - 11:30 am

Our Supervisor

To learn about our housing help, Rent Bank, LEAP/EEF, OESP and settlement services in Toronto, call Ambi Sinna at 416 285 8070 ext. 310 or email ambi.sinna@thhc.org.

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December 2018

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